ABOUT
Our Culture
Emerald Electrical Services in 2019. After serving for seven years in the Communications and Electronics branch of the Canadian Armed Forces, he left the forces to begin a new career in the civilian electrical industry.
“The objective has always been to start an Electrical contracting firm that draws strength from the amalgamation of the best parts of the military and civilian sectors.”
The idea being that the military will have done certain things better than industry and that industry will have done certain things better than the military. Adam believed that the thoughtful merger of the two cultures could create an exceptional ‘hybrid culture’ which would be instrumental in producing a lot of value for our customers.
The culture at Emerald Electrical Services revolves around five principles that mitigate risk, produce top-quality tradesmen, and form elite teams.
1. You are your BROTHERS KEEPER, do whatever is necessary to take care of each other.
2. How you do anything is how you do everything; the DEVIL is in the DETAILS.
3. If we don’t know, we ASK. If we do know, we TEACH.
4. If we need help, we ASK. If a team member needs help, we GIVE.
5. Work is a place for LEARNING and OVERCOMING obstacles TOGETHER.
How we get it done here
We are the “Responsive-Systematic-Professional” Service company.
When a business prioritizes its success over the success of its clients, it will eventually fail. We act in our best interests only when we act in the best interests of our clients.
Our Responsive-Systematic-Professional service model eliminates the vast majority of stress and anxiety from your service experience. We will produce your desired project outcomes.
Responsive:
We understand that circumstances can change. As they do, we are committed to being accessible and working with our clients to find the best way forward. Our client’s success is our success.
Systematic:
Excellence through systematic service. There are best practices for most tasks in our business. We have turned those best practices into black-and-white systems and standards that are enforced and continually reviewed. In that way, we can achieve efficient and consistent results for our customers. We have systems and standards for just about everything.
When tasks are more complex or when issues arise, we utilize our guiding principles as a frame of reference when working through potential solutions:
-What is our client’s required outcome?
-What is the best way to achieve our client’s required outcome?
-What is the most cost-effective way to achieve our client’s required outcome?
-What is the overall best solution for our client? And why?
Professional:
Professional bearing: We believe that the implementation and maintenance of our ‘professional bearing standards’ is a significant component of our success. Living our corporate ‘professional bearing standards’ is a requirement of employment.
Our ‘Professional bearing standards’ are as follows:
– Being positive: Positivity, especially in the face of adversity, is always the best way forward.
– Being ethical: Doing what is right, especially when it is hard.
– Being respectful: Respect in this context means providing a reasonable amount of care and consideration for others.
– Being a team player: Participating in a collaborative effort or leading a collaborative effort.
– Being the best at what you do: Your career is on a continuum; Time and effort are required to advance and achieve your potential.
– Being dependable: Being there to support your team and our clients.
Our People
Ultimately we hire for attitude and train for skill.
Before being hired, all candidates go through ‘reliability processing’ and then ‘Asset onboarding’, which includes the following:
– First interview
– Criminal record check
– Drug and alcohol testing
– Second interview.
*Job offers extended to reliable candidates / Asset onboarding*
– Technical knowledge quiz
– Remedial technical knowledge training
– A intensive indoctrination on ‘How we do it here.’
– A intensive indoctrination on ‘How we lead team members here.’
Once someone has been selected and has joined the team, they are given a copy of the responsibilities associated with their role and an operations manual that clearly explains how they are to go about their new duties. New members are also formally paired up with a mentor who can provide advice and guidance on various topics.
Every 6-12 months, a leadership team member will conduct a performance review to ensure that all team members fulfill the well-defined responsibilities associated with their role.
If a team member is falling short in some way, then an action plan will be formulated with the team member and the leadership team members to get the member up to speed.
From the beginning, we conduct professional development meetings every 12 months with our team members. This is a time for the members to express their career goals to the leadership team; that way, we can all do our part to facilitate their career development.
Thousands of consumers each year are needlessly dissatisfied with the results their contractors deliver. Hiring a team of professionals who share your values and standards is the best way to ensure your project’s successful completion. A consultation with us will get your project moving forward.
We will produce your desired project outcomes. Contact us now.
